ASUS's expensive ROG gaming monitor arrives DOA due to packaging

The last thing you want as a PC gamer spending money to upgrade hardware for your setup is to experience issues with the delivery, and that’s exactly what appears to be happening with consumers who picked up this expensive ROG monitor from ASUS, which is said to be having packaging issues that result in damage to the product. It’s a little bit of a heart-sinking feeling to have the stuff you just ordered show up damaged, especially when that product is as expensive as the ROG Swift PG32UCDM3 QD-OLED. The company announced this monitor during CES 2026.

For some context, this is one of ASUS’s most expensive gaming monitor at the moment. It launched fairly recently and it retails for $1,299. While there are certainly more expensive monitors out there, even from the ASUS ROG brand, $1,299 for a monitor is no small sum. So, you can imagine that consumers wouldn’t be too happy to drop that kind of cash only to have the monitor delivered with damage before it was even pulled out of the box.

Multiple customers have reported receiving their ROG monitor with damage due to packaging problems

If this were a one-off problem, it might not be such a big deal and you could probably chalk this up to mishandling of the package in transit. Which happens a lot more often than some people think. However, as Wccftech points out, there are multiple different people on Reddit who are reporting this issue. That they purchased the ROG Swift PG32UCDM3 QD-OLED monitor and it arrived with damage to the screen, causing it to be DOA.

As shown by the initial poster on the OLED Gaming subreddit where users with damaged monitors responded, the packaging ASUS is using for this product isn’t all that great by the looks of it. There seems to be next to no protection for the display panel.

The box itself appears thin, and there’s a giant cutout in the center of the inner egg crate packaging. What makes this an issue is that the cutout is on the side where the monitor is face-down. So the cutout is right over a large portion of the panel itself. With the box being so thin, this leaves the panel as an easy target for damage during transit.